Website Privacy Notice

Keeping Your Information Up to Date

It's important that your information with us is accurate and current. If your personal details change, please email us at [email protected].

Data Collection and Use

Personal Data: Information that can identify you. It doesn't include anonymous data.

Types of Data We Collect:

1. Communication Data: Includes any communication you send to us (via our website, email, text, social media, etc.). We use this to communicate with you, keep records, and handle legal claims. We process this based on our legitimate interests.

2. Customer Data: Includes details about purchases (name, address, contact details, purchase info, and card details). We use this to fulfil orders and keep transaction records. We process this based on contract performance.

3. User Data: Includes data on how you use our website and services. We use this to manage our website, ensure security, and provide relevant content. We process this based on our legitimate interests.

4. Technical Data: Includes your IP address, browser details, visit length, and other usage data. We use this for website analysis, security, and advertising effectiveness. We process this based on our legitimate interests.

5. Marketing Data: Includes your marketing preferences. We use this for promotions, advertising, and studying customer usage. We process this based on legitimate interests or consent.

Combined Data Use: We may combine different types of data to provide relevant content and advertisements for marketing purposes. We process this based on legitimate interests or consent.

Sensitive Data: We do not collect sensitive data (like race, health, etc.).

If we need your personal data for legal or contractual reasons and you do not provide it, we may not be able to fulfil your order.

For any questions, email [email protected].

Collecting Your Data

How We Collect Data:

• Directly from you (via forms or emails).

• Automatically through website cookies and similar technologies.

• From third parties (like Google and Facebook).

For more on cookies, visit our cookie policy.

Marketing Communications

We may send you marketing messages based on your consent or our legitimate interests. You can opt-out at any time by following the links in our messages or emailing us.

Sharing Your Data

We may share your data with:

• Service providers (IT, system administration).
• Professional advisers (lawyers, bankers).
• Government bodies (for legal compliance).
• Third parties in business transactions.

We ensure that these parties respect your data's security and confidentiality.

International Data Transfers

When transferring data outside the EEA, we ensure proper safeguards are in place:

• Transfers to countries approved by the European Commission.
• US providers under the EU-US Privacy Shield.
• Specific contracts approved by the European Commission.

Data Security

We have security measures to protect your data from unauthorised access, loss, or disclosure. Only employees and partners with a business need can access your data.

Data Retention

We keep your data only as long as necessary for the purposes we collected it for, including legal, accounting, or reporting requirements. For tax purposes, we keep basic customer data for six years.

Your Legal Rights

You have rights regarding your personal data, including access, correction, erasure, restriction, transfer, and objection. More details are available here. To exercise these rights, email [email protected].

We aim to respond within one month. For complex requests, it may take longer, and we will inform you.

Complaints

If you're unhappy with how we handle your data, you can complain to the Information Commissioner’s Office (ICO) at
www.ico.org.uk. We appreciate the opportunity to address your concerns first.

Third-Party Links

Our website may link to third-party sites. We are not responsible for their privacy practices. Please read their privacy notices when you visit them.

Cookies

You can refuse cookies via your browser settings. However, some website features may not work if you do so. For more details, see our
cookie policy.